Faith Hub Privacy Policy
Faith Solutions Group, doing business as Faith Hub
Registered SMS Brand and Message Sender: Faith Hub
1. Introduction and scope
This Privacy Policy explains how Faith Solutions Group, doing business as Faith Hub ("Faith Hub," "we," "us," or "our"), collects, uses, protects, retains, and discloses Personal Information when you use our websites, applications, communities, memberships, courses, forms, communications, and related services.
This Policy applies to faithhub.app, www.myfaithhub.com, myfaithhub.com, yourfaithhub.com, safewiththefather.com, the Faith Hub App, Faith Hub online communities, digital memberships, courses, checkout and enrollment forms, customer-support channels, and other services that link to this Policy (collectively, the "Services"). The Services are offered to users in the United States.
This Policy does not apply to websites, applications, or services operated by other organizations that we do not own or control. Those organizations are responsible for their own privacy practices.
The Faith Hub Terms and Conditions, including the SMS and MMS Messaging Program Terms, are available at https://www.myfaithhub.com/terms.
2. SMS and MMS messaging privacy
Direct and optional consent
Faith Hub offers an optional SMS and MMS messaging program (the "Messaging Program"). You may opt in during a Faith Hub checkout or enrollment process by entering your mobile number and voluntarily selecting a separate SMS consent checkbox. The checkbox is unchecked by default.
SMS consent is collected directly by Faith Hub and applies only to Faith Hub. Accepting general website terms, accepting this Privacy Policy, creating an account, enrolling in a membership, or making a purchase does not by itself provide SMS consent. Consent to receive SMS or MMS messages is not a condition of purchase, membership, account creation, or use of the Services.
First-party Faith Hub messages only
If you opt in, Faith Hub may send recurring automated SMS or MMS messages concerning:
Membership and account updates.
Coaching-call and Faith Hub event reminders.
New Faith Hub content notifications.
Customer-support messages.
Links or information concerning first-party Faith Hub content, memberships, courses, products, programs, or events.
Some messages may contain first-party promotional information from Faith Hub. Links in Messaging Program messages will relate only to Faith Hub and may direct you to a Faith Hub website, app page, community page, checkout page, event page, or a service-provider page used to deliver a Faith Hub service.
You may receive up to 10 messages per month. Message and data rates may apply.
Opting out and requesting help
You may opt out at any time by replying STOP to any Faith Hub message. You may receive one final message confirming your opt-out. After that confirmation, Faith Hub will not send additional Messaging Program messages to that number unless you directly opt in again.
For help, reply HELP to any Faith Hub message or email clientcare@faithhub.app.
Mobile information is not sold or shared for marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Faith Hub does not sell, rent, trade, transfer, or provide mobile telephone numbers, SMS or MMS opt-in data, or messaging consent information to any third party or affiliate for that party's own marketing, promotional, lead-generation, or advertising purposes.
Faith Hub does not purchase, rent, or obtain mobile telephone numbers or SMS consent from data brokers, lead generators, affiliates, list providers, or unrelated third parties.
First-party program; no affiliate or third-party SMS marketing
The Messaging Program is a first-party Faith Hub program used only for Faith Hub's own membership, account, content, event, product, program, and customer-support communications. Faith Hub will not use SMS or MMS to promote affiliate offers or products or services offered by an unrelated third party. Faith Hub will not send messages on behalf of another business, transfer Faith Hub SMS consent to another sender, or use the Messaging Program to obtain customers or prospects for another business.
Faith Hub will use the Messaging Program only for the message categories stated in this Policy and in the consent disclosure presented at opt-in, and never for content prohibited by applicable law, carrier rules, or messaging-provider policies.
Limited operational disclosures
Faith Hub may provide mobile information to telecommunications carriers, messaging platforms, and contracted service providers only as necessary to deliver Faith Hub messages, document consent, maintain the Messaging Program, provide customer support, prevent fraud or misuse, honor opt-out requests, or comply with law. Those providers act only on Faith Hub's behalf and may not use mobile information for their own marketing, promotional, lead-generation, or advertising purposes.
3. Information we collect
Information you provide directly
Account and profile information, such as your name, username, password, profile details, and membership information.
Contact information, such as your email address, mailing address, and mobile telephone number.
Transaction and enrollment information, such as the products, memberships, events, or services you purchase or enroll in. Payment card information is collected and processed by our payment processors rather than stored directly by Faith Hub, except for limited transaction details such as payment status, amount, and date.
Content and communications, such as community posts, comments, uploaded materials, testimonials you authorize us to publish, messages, survey responses, customer-support requests, and other information you submit through the Services.
SMS and MMS consent records, such as the mobile number provided, the date and time of consent, the page or form used to opt in, the consent language presented, message activity, and opt-out status.
Information collected automatically
When you use the Services, we may automatically receive limited technical information needed to operate and protect them, such as your Internet Protocol address, browser type, device type, operating system, access times, referring pages, pages viewed, and basic activity logs.
We use basic cookies and similar technologies for essential functions such as login sessions, account preferences, security, fraud prevention, and reliable operation of the Services. We do not use cookies for third-party behavioral advertising or cross-site advertising.
Information received from contracted service providers
We may receive limited information from contracted service providers that help us process payments, host or operate the Services, deliver Faith Hub email or text messages, provide customer support, or maintain security. We use that information only for the purposes described in this Policy.
4. How we use Personal Information
We may use Personal Information to:
Create, maintain, and secure user accounts and memberships.
Process enrollments, purchases, payments, refunds, and access to products or services.
Provide courses, community features, coaching resources, events, and other Faith Hub content.
Provide the Faith Hub Messaging Program when a user has directly opted in.
Send membership account updates, coaching-call and event reminders, new-content notices, and customer-support communications.
Send first-party information about Faith Hub content, memberships, courses, products, programs, or events when permitted by law and consistent with the user's communication choices.
Respond to questions, requests, and customer-support needs.
Send email communications that you have requested or that relate to your account, purchase, membership, or relationship with Faith Hub.
Improve the operation, usability, security, and reliability of the Services.
Prevent fraud, misuse, security incidents, and violations of our terms or policies.
Maintain records, enforce agreements, resolve disputes, and comply with legal obligations.
Use information for another purpose disclosed to you at the time of collection or with your consent.
We process Personal Information when it is necessary to provide the Services you request, when you have given consent, when it supports our legitimate business operations, or when required by law.
5. Email communications
We may send service-related emails concerning your account, membership, purchase, security, support request, or other transaction. These communications are necessary to provide the Services and may continue even if you unsubscribe from promotional emails.
You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting clientcare@faithhub.app. We do not sell or rent your email address to unrelated third parties for their own marketing.
6. Payment processing
When you purchase a product, event, course, or membership, payment information may be collected directly by a contracted payment processor. We provide information to payment processors only as needed to process payments, issue refunds, prevent fraud, and respond to payment-related questions.
Payment processors handle payment information under their own privacy policies and security practices. We encourage you to review the applicable processor's privacy policy before submitting payment information.
7. Cookies
Cookies are small text files placed on your device to help websites operate. Faith Hub uses basic cookies and similar technologies for essential functions such as keeping you signed in, remembering preferences, securing the Services, preventing fraud, and determining whether the Services are operating properly.
You can adjust your browser settings to block or delete cookies. Blocking essential cookies may prevent parts of the Services from functioning correctly. Faith Hub does not use cookies for third-party behavioral advertising or to track you across unrelated websites for advertising purposes.
8. How we disclose Personal Information
We may disclose Personal Information in the following limited circumstances:
Contracted service providers. We may provide information to contracted providers that host or operate the Services, process payments, deliver Faith Hub email or text messages, provide customer support, maintain security, store data, or perform other services on our behalf. They may use information only to provide the contracted services or comply with legal obligations. They may not use Personal Information for their own marketing or promotional purposes.
Legal and safety purposes. We may disclose information when required by law, subpoena, court order, or governmental request, or when we reasonably believe disclosure is necessary to protect rights, safety, security, property, users, or the public; investigate fraud or abuse; or enforce our agreements.
Business succession. If Faith Solutions Group or Faith Hub is involved in a merger, acquisition, reorganization, sale of assets, or similar change in ownership, Personal Information may be transferred as part of that transaction, subject to appropriate confidentiality and applicable law. SMS and MMS opt-in information may not be used by a successor for unrelated or third-party marketing and remains subject to the consent and restrictions stated in this Policy.
At your direction. We may disclose information when you ask us to do so or give us permission.
Faith Hub does not sell Personal Information. We do not share Personal Information for third-party behavioral advertising or cross-context behavioral advertising.
Regardless of any other provision in this Policy, mobile telephone numbers, SMS or MMS opt-in data, and messaging consent information are not shared with third parties or affiliates for their marketing or promotional purposes.
9. External websites and resources
The Services may contain links to websites, products, resources, or services operated by other organizations. After you leave the Services, the other organization's privacy policy and terms govern its collection and use of information. Faith Hub is not responsible for the privacy or security practices of those external resources.
External links that may appear elsewhere in the Services do not change the first-party restrictions governing the Faith Hub Messaging Program. Faith Hub will not use SMS or MMS to market unrelated third-party products or services or to generate leads for another business.
10. Community participation and user content
Information you post, comment, upload, or share in a Faith Hub community, forum, group, or other member area may be visible to other members who have access to that area. Do not post payment-card information, passwords, medical records, government identifiers, or other sensitive information in community spaces.
Faith Hub is not responsible for how another user may copy, save, or use information that you voluntarily share with that user or in a shared community space. We may moderate or remove content that violates our terms, policies, or community standards.
Community posts, comments, and related content may remain visible after your account is closed or your membership ends so that conversations and community records remain understandable. You may request removal of specific content by writing to clientcare@faithhub.app. We will review the request and remove or de-identify content when reasonably practicable, unless retention is required by law, necessary to protect rights or safety, or needed to preserve records of a dispute or policy violation.
11. Retention of information
We retain Personal Information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining business and transaction records, documenting consent, honoring communication preferences, resolving disputes, enforcing agreements, protecting security, and complying with law.
Account and business records may be retained while your account is active and, when reasonably necessary, for up to 60 months after the relevant relationship or transaction ends, unless a longer period is required or permitted by law.
Operational data associated with an active membership is retained for the duration of the membership and is generally deleted or anonymized within 90 days after cancellation. Payment records, tax records, consent records, fraud-prevention records, security logs, dispute records, and other information needed for legitimate business or legal purposes may be retained for a longer period, subject to the general 60-month period or another period required by law.
SMS opt-in, opt-out, and consent records may be retained as reasonably necessary to document compliance and honor your messaging preferences. Community posts may remain as described in the Community participation and user content section.
12. Information security
We maintain reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, use, alteration, loss, or disclosure. These measures may include access controls, secure hosting, encryption in transit where appropriate, account authentication, monitoring, and service-provider safeguards.
No method of transmission over the Internet, wireless network, or electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for using reasonable security measures on the devices and accounts you use to access the Services.
If we become aware of a security incident involving Personal Information, we will investigate and provide notice when required by applicable law.
13. Your choices and account controls
Depending on the Service, you may be able to review or update certain account information through your account settings. You may also contact clientcare@faithhub.app to request access, correction, or deletion of Personal Information, subject to legal and operational limitations.
You may unsubscribe from promotional email by using the unsubscribe link in the message. You may opt out of Faith Hub SMS or MMS messages by replying STOP. You may control basic cookies through your browser settings.
We may retain information that is necessary to complete a transaction, comply with law, document consent or opt-out status, prevent fraud, resolve disputes, enforce agreements, protect rights or safety, or maintain appropriate business records.
14. U.S. state privacy rights
Depending on your state of residence and subject to applicable law, you may have the right to request access to Personal Information, obtain a copy, correct inaccuracies, request deletion, learn about categories of information collected and disclosed, or appeal a decision concerning a privacy request.
Faith Hub does not sell Personal Information and does not share Personal Information for cross-context behavioral advertising or targeted advertising. We will not discriminate against you for exercising a privacy right provided by applicable law.
To submit a privacy request, email clientcare@faithhub.app and describe the request. We may need to verify your identity before completing it. An authorized agent may submit a request when permitted by law, but we may require proof of authorization and verification of the consumer's identity.
15. Children's privacy
Faith Hub is a general-audience service and is not designed specifically for children under 13. The Services are not restricted only to adults, but users who have not reached the age of majority in their state should use the Services with the involvement and permission of a parent or legal guardian.
We do not knowingly collect Personal Information online from a child under 13 without any parental notice or verifiable parental consent required by law. If we learn that we collected Personal Information from a child under 13 without required consent, we will take reasonable steps to delete it. A parent or legal guardian may contact clientcare@faithhub.app to request access to, correction of, or deletion of a child's information.
16. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in the Services, our practices, technology, or legal requirements. When we do, we will revise the Last Updated date at the top of the Policy. Material changes will be communicated through the Services, by email, or by another reasonable method when required by law.
Your continued use of the Services after an updated Policy becomes effective means that you acknowledge the revised Policy. We will obtain consent before using Personal Information in a materially different manner when consent is required by law.
17. Contact us
Questions, concerns, complaints, or privacy requests may be sent to:
Faith Solutions Group, doing business as Faith Hub
Email: clientcare@faithhub.app
Last Updated: August 11, 2026